Customer Focused Conversations (CFC)


Customer Focused Conversations: A highly interactive one-day session that will help you have far better customer conversations

Learn the principles that will communicate your customer focus in conversations:

  1. Prepare
  2. Listen
  3. Question
  4. Validate

When asked how these skills will contribute to your organisation’s overall mission, previous participants have responded citing:

  • “Go in with more confidence, be prepared to adapt”
  • “Better outcomes from meetings”
  • “More effective use of time”
  • “More effective conversations and meetings”
  • “Better solutions and relationships”
  • “Being able to get the information I need”
  • “Structured questioning to get the best result”
  • “Increased effectiveness of relationships”

Download CFC Brochure

SKU: CFC Category:


Learn how to:

  1. Understand how the customer reads your customer focus from a conversation
  2. Apply active listening techniques to improve the customer’s experience
  3. Ask the questions that will give you insight into the customer’s issues and requirements
  4. Prepare for conversations that will advance the customer relationship
  5. Play information back for validation

Additional information

Workshop Location & Date

To be announced


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